Thank you for visiting the oscar acebo website. To protect your rights, please carefully read the following refund and return policy before placing an order.
I. Refund and Return Principles
Clearance Sale Items: Due to continuous losses, our website is currently conducting a clearance sale. Some items are priced below cost. Clearance sale items are generally only accepted for return in cases of quality issues or damage during shipping.
Return Time: Users must submit a return request and return the item within 30 days of receiving it. Late returns will not be accepted or refunds will be issued.
Refund Arrival Time: After verification and receipt of the returned item, the refund will be returned to the original payment account within 3 days.
II. Return Process:
Contact customer service to submit a return request, explaining the reason for the return and providing photos or proof;
After customer service approval, a return address and return tracking number will be provided;
Return the item to the address provided by customer service, ensuring the packaging is intact and traceable;
After the item arrives at the warehouse and is inspected, the refund will be processed within 3 days.
III. Return Address
Please send returned items to the following address (only for returns confirmed by customer service):
Calle San roque,Esquivias,TO,28983
Please be sure to include the return item number on the package for prompt processing.
IV. Notes
Limited quantities of clearance items are available while supplies last; Return shipping costs are the responsibility of the customer (except for issues not related to quality or transportation); The company reserves the right to the final interpretation of these refund terms.